Frequently Asked Questions
Everything you need to know about shopping at Laura Canada.
What is your return policy for online orders?
We offer a 30-day return policy for most items purchased online. Items must be unworn, unwashed, and have all original tags attached. Please note that certain items, such as intimate apparel and final sale products, are non-refundable.
How long does shipping take within Canada?
Standard shipping typically takes 3 to 7 business days depending on your location. Express shipping options are available at checkout for faster delivery within 1 to 3 business days.
Can I return an online purchase at a physical store?
Yes, you can return your online purchase at any Laura or Melanie Lyne store location across Canada. Simply bring your original invoice and the items you wish to return.
How do I determine my correct size?
We provide a comprehensive size guide on each product page to help you find your perfect fit. Our collections include Petite, Plus, and Plus Petite sizes to ensure every woman finds her ideal silhouette.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Laura Canada gift cards.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.